Monitoring of Lone Workers is vastly different from monitoring of buildings or assets. Our operators have specific duress alert training, and we have rigid processes in the event of a duress alarm from a Guardian Angel lone worker.
All the duress devices we supply should be worn on the Lone Worker. In the event of a threat, or incident, the wearer is able to alert our 24/7/365 Monitoring Centre with a push of a button or if incapacitated, the device man down function will automatically alert us. Our skilled operators are able to listen to the incident (if the device is voice capable) and locate a user’s whereabouts using the duress device’s GPS.
By listening to and capturing everything that takes place during the incident, our trained monitoring staff can respond appropriately, depending on the severity of the situation - including calling out the emergency services, alerting colleagues/supervisors and archiving recordings as evidence for any legal action.
The Guardian Angel Security monitoring centre has extensive experience in Lone Worker Monitoring. We have one sophisticated software platform that delivers all the activations, regardless of the device or network it comes in on. Your instructions pop up in front of the operator with clear steps to be taken. Guardian Angel recommended duress devices such as EGIS from Sec.Eng, inReach from Garmin and Blackline Safety solutions are integrated via API from the suppliers servers, to the response software. We don’t rely on SMS/emails. So when an SOS is activated on an inReach for example, when it hits the servers in USA, it also hits our response software in NZ.
Our centre has solid business contingency plans, including multiple providers for internet, phone and back up power generation. We even have a back up facility in a different city so should there be a disaster and the centre has to be evacuated, all signals will be re-directed. We are audited by the government bi annually. Your Lone Workers Will Always Be Safe.
Here’s a few things to consider regarding monitoring of lone workers:
- Check that your monitoring centre is government audited to supply medical monitoring.
- Ensure your monitoring centre is a professional centre with 24/7 staffing and not a customer service centre. And that there are team leaders/senior operators supervising each shift.
- The operators should have training specific to managing distress alarms.
- The monitoring centre should have solid business contingencies in place such as back up phone, power and internet and a back up centre should they need to evacuate their building.
- Good automated exception reporting makes managing compliance and solution use easy.
- The alerts should reach the monitoring centre via API, with back up sms/email and be integrated into the response software.