When Libraries aren't so peaceful
We protect a number of libraries around NZ. They have a shared panic pendant that the staff know they need to clip to their waist before they go and investigate any disturbance away from the main desk where the pendant is kept.
In the Waikato, at the local library, there was a crowd of rowdy young men gathering in the carpark. The noise was getting louder and angrier. Our staff member grabbed the EGIS panic pendant and went to investigate. Just as she got to main entrance the fight that had broken out between two groups, burst through the doors. The staff member pressed the panic button which connected the device to our response centre. She called out “SEND POLICE” which our operator promptly did and Police arrived in less than 4 minutes. Not having to run to find a phone and call 111 and wait to be connected and wait to describe what service you want etc is a huge advantage with these solutions. As soon as we get that SOS alert, we know where you are, who you are, and we can hear what’s going. The calls also get recorded for future evidence. Additionally with the good pendants, they start updating location every 15sec when in alarm, which means if the user needs to run and hide, or get taken into a car and driven off, the device tracks and we can send help to the right location. A pendant that only sends location once, when it’s activated, is not safe.
In Blenheim a man that had been more than a little indulgent in his alcohol consumption caused a disturbance in the library. Again the EGIS panic pendant proved its worth getting Police to the location fast to remove the party boy and restore peace at the library.