Waikato Regional Council– DOING IT RIGHT
The Waikato Regional Council went to tender to find their solution. Guardian Angel proposed a fully managed and monitored satellite solution. The solution went live on 1st July this year and we are so impressed with the WRC staff! They have a range of different processes to suit the diverse roles within the council. This includes different check in profiles for staff use depending on their role and task. Using check in profiles on satellite devices is a way to mitigate the risk of being out of cell cover, and that the satellite device does not have man down functions, so it has to be manually activated. If it’s a low risk day, we just need to hear from them at the end of it so we know they’re back safe. If it’s a medium risk day, check in twice and high risk 3 or 4 times right up to the Harbour Masters and Environmental Scientists who could check in every 2hours. The key is they have a means of communication regardless of where they are, they have an SOS and help button – the check in is an additional risk mitigation if they are working remote and alone and/or undertaking tasks that carry a degree of risk.
Checking in is easy, but remembering to actually do it can be a challenge when you are absorbed in the task! As a rule we find it takes 4-6 months for regular users of the solution to really form new habits, especially with the range of profiles and processes in one workplace. The Waikato Council staff have taken to this like ducks to water!
Guardian Angel Anna trained all the end users at the council and it’s clear she did a fantastic job. They practised messaging and activating SOS. The managers got training on the Tracertrak portal so they are confident at running reports and checking location of staff and messaging them if they have concerns. Consistent training to all end users with emphasis on the key points we know from experience are vital for success, has proven its worth; combined with clear and easy to follow support documentation and processes. And we are only a call away; although we haven’t had many calls which is a great testament to the training and the engagement level of the staff who are all excited to know they are only a push of a button away from help if ever they need it.
Why Guardian Angel
• We take a holistic approach to ensure success–We configure the device, set up the response, train the users and test all the components. We don’t just send you a box and leave you to it!
• We have 9 years experience in GPS technology in H&S environment
• We have implemented solutions to 900+ lone workers in the last 3 years– we pre-empt the obstacles your project might face
• We are hardware agnostic – we research and stress test solutions as they come to market. If we don’t recommend them, they haven’t passed. If we find one we feel is best of breed, we ensure supply thus we are distributors of EGIS, Blackline Safety, Pivotel, Garmin and Digital Matters
• We are active members of the Health & Safety industry: member of NZISM; we deliver workshops on the topic for EMA and to NZISM branches around NZ; Petra is also in demand as a speaker at Health and Safety and industryevents in Australia and New Zealand
• We are passionate about ensuring risk for lone workers is mitigated and that the solution and its users are adequately supported and monitored
• Our management and monitoring of the solution will provide consistency and protection from loss of knowledge through staff changes
• You will benefit from continued improvement of solution through our experience acrossindustries and platforms
Todays feel good moment - The guts to speak up! Mondiale Warehousing
Mondiale Warehousing called us a month ago enquiring about a solution for staff who sometimes have to leave the main building and go into a second warehouse, on their own.
They have recently introduced a new afternoon shift, which means there are sometimes only 2 staff on duty, and out of line of sight of each other, late at night. One of the staff most affected by this, had raised concern that if something happened to him, it's possible nobody would know for a couple of hours. By which time, it could be too late.
We recommended an EGIS device with man down functionality and two way voice, monitored by Guardian Angel. It's easy to use and wear and sends the SOS to us immediately via IP, SMS and it autodials our emergency line, opening a two way voice channel for the operator to communicate with the injured worker (if they're conscious). Ambulance if required, is dispatched by one operator while a second operator would immediately call one of the escalation contacts from the main building to advise of the incident.
Mondiale made a fast decision on ordering an EGIS device for staff to share. We trained the 4 staff who may use the device giving them a chance to activate the SOS, speak to the operator and view it activated on the platform. I commended the staff member who had raised the concern, and I commended the HR Manager who had acted immediately. And I commend Mondiale for allowing her freedom to allocate budget immediately to address the concern of a staff member.
When I told the worker that I was proud of him for speaking up, he said "well I have four kids, and I really want to get home to them every day". Quite right. And every worker has the right to feel safe in the knowledge that they will. I wish every worker in NZ was this vocal, and that every business in NZ provided the culture to make that comfortable, and the willingness to solve it.
Well done Mondiale Warehousing - we are proud to have you onboard!
Waipa District Council – They’re a Good (safe) Bunch!!!
This team…. They’re so great!
Two months ago the Waipa Animal Control and Compliance teams went live with EGIS duress devices.
We check daily reports and look for any exceptions across our clients where the device has “bad GPS” (meaning it hasn’t been outside) and it tells us when the device was last charged.
If we notice that any devices don’t seem to be getting used, we quickly flick an email with the information through to our contact at the business so that they are aware. We don’t like seeing money spent on good technology go to waste! And we also like to know that people are safe!
Well I kept looking for exceptions on the Waipa devices because it usually takes a while for staff to get used to charging and wearing the device. And we had no calls for support or any questions or concerns. Nothing. Every device was being used every day.
I could pat myself on the back and credit it to the exceptional training and engagement we provided to the team. And while I know that helps, the credit has to go the culture at the council and the willingness from the team and the actual desire by them to feel safer knowing they can get help 24/7 at the push of a button.
The animal control staff also have automated welfare checks (15min apart) that they can activate at the push of a button should they feel unsafe. This gives added protection in extreme situations. They also know that if they activate the SOS the device connects a two way voice channel to our operators who can hear what is happening and will send Police if required. With the verification of a situation through the operator being able to hear, the Police don’t hesitate to go. And the calls are recorded for future evidence.
We can’t stop situations arising and incidents happening, but we can make sure you’re not completely alone and that you get assistance immediately.
Waipa District Council – they’re a good (safe) bunch!
GPS v Lone Worker Vehicle Solution
Having GPS in your vehicles is fantastic, there are many benefits, but does this protect your lone and remote workers?
If the main objective of your vehicle solution is to make RUC claims easy, or manage driver behaviours and/or efficiencies then there’s a best “fit for purpose” solution to meet this need. Trying to extend it to be a lone worker solution, isn’t always possible, or indeed a good idea.
But whatever you do, don’t make anybody think it’s a health and safety solution. A false sense of safety on a cell based vehicle solution which travels outside of cell cover, and with no impact and roll over alerts, or pendants is plain dangerous. It is not going to help in any other way but to potentially help you find someone who is missing.
If one of the main risks for your company is driving, then you need to think about the following:
1. Do you have a GPS vehicle system? If yes, can a lone worker solution be integrated to protect staff when they are driving and working alone?
2. If you don’t currently have a vehicle solution in place, how do you ensure you will know immediately if they have had an incident? particularly if they are driving in remote locations and potentially hazardous conditions?
3. If a driver experiences a vehicle break down outside of cell cover, what would they do?
Do your research (or ask us) to ensure you get a robust, and effective product, and implement the solution that is the best fit for the risks you are seeking to address.
There is a range of vehicle solutions out there, remember that an effective lone worker vehicle solution will:
· Provide GPS tracking
· Have a stable platform that provides comprehensive reports
· Have roll over and impact alerts that are monitored 24/7 by a professional centre
· Will be paired with a pendant if your worker is at risk outside of the vehicle
· Will use a mix of cell and satellite
· Messaging capability either from the vehicle solution or a hand held satellite communicator
Contact us, if you would like further information to protect your lone workers